free tracking
Email sales@bedcentre.co.uk.     Call
01793 619161
10am to 5pm - Monday to Saturday
Price £0.00
 
     

Terms and Conditions

mjjf

TERMS AND CONDITIONS OF SALE:

 

1. APPLICATION OF CONDITIONS


1.2 Unless otherwise agreed in writing, these Conditions shall apply to the exclusion of any other terms and conditions.
1.3 Each Order that you place shall be deemed to be an offer by you to purchase the Goods from Bedcentre.co.uk subject to these conditions.
1.4 Each Order that you place shall be deemed to be accepted by Bedcentre.co.uk (and there will be no binding contract between Bedcentre.co.uk and yourself) until we issue a confirmation to you or (if earlier) we deliver the goods to you, in accordance with clause 7.
1.5 If, for any reason, we do not accept your Order we will advise you as soon as practicable (and there will be no binding contract between us).
1.6 You must ensure that:
1.6.1 the details you provide in the Order are complete and accurate; and
1.6.2 you provide us with all the necessary information relating to the supply of the Goods within a sufficient time to enable us to perform the Contract in accordance with these Conditions.

 

2. BASIS OF SALE

2.1 Subject to clause 3, we shall sell and you shall buy the goods in accordance with the Confirmation
2.2 The description of the goods shall be set out in writing in the confirmation.
2.3 Any item that is not a bed (such as furniture, lighting, bedding or headboard) that appears in any photograph or illustration on this site will not form part of this Contract. Such information is for illustration purposes only, and may not be comprise part of the Goods.
2.4 Any specifications or advertising issued by us and any descriptions or illustrations contained within our website or brochures will not form part of this Contract. Such information is by way of guidance or illustration only, and may not bear any relationship with the Goods.

2.5 Any typographical, clerical or other error made on our website, in the Confirmation on our invoice to you, in our price list or any brochures or any documentation issued by us shall be subject to correction without any liability on the part of Bedcentre.co.uk. 

 

3. BUYER'S RIGHT TO CANCEL THE CONTRACT


3.1 You may cancel the Contract at any time during the Cancellation Period by giving us written notice,by post or by be-mail.The Distance selling regulations give you seven working days from the day after receipt of the goods to do this.
3.2 If you do not cancel the Contract in accordance with clause 3.1, you shall be deemed to have accepted the Goods (except any manufacturing faults) and you will lose the right to cancel and unable to return the Goods to us unless the goods are faulty,or except in accordance with the additional right we give to you (no 4.2) and subject to the administration charge of £60.
3.2 The right to cancel in this clause 3.1 applies only to contracts effected over the Internet or by phone as provided by the Distance Selling Regulations.

 

4. IF THE BUYER CANCELS THE CONTRACT

4.1 Subject to clause 3, if we have delivered the Goods to you but you want to cancel the Contract, then you must retain possession and take good care of the Goods until you send your cancellation notice to us. Mattresses must remain sealed in its original condition and packaging.They cannot be used.All other goods are to be returned with the original packaging. 
4.2 If you cancel the contract after seven working days after the goods are delivered there will be an administration charge of £60, which will be deducted from your reimbursement.
4.3 If you cancel the Contract after the goods are delivered then:
4.3.1 You must retain possession of the Goods and take good care of them until such time as we collect them from you.
4.3.2 You must make the Goods available and accessible for collection in the condition in which you received it, by us at a time when we will arrange with you and confirm with you.
4.3.3 We shall reimburse you any money that you have paid (by cash, cheque, or credit card) minus our collection charge of £59 under the contract to the person by whom payment was made as soon as practicable
4.3.4 If you have entered into a Related Credit Agreement to pay for the Goods, then your notice to cancel the Contract under clause 3 will also cancel the Related Credit Agreement and for your own records you should ensure that you put such cancellation in writing or e-mail.
4.4 Once you cancel the Contract:
4.4.1 You must give the Goods back to us (and keep the Goods in your possession and take good care of them until such time as we collect them from you);
4.4.2 We shall collect the Goods from your premises (being the premises that you have specified to us in your cancellation notice) as soon as practicable.
4.4.3 Within 30 days of receiving your cancellation notice, we will send you a request to deliver up the Goods to us (this request may be given to you at the time we collect the Goods from you.
4.5.1 Within 60 days of the day on which you sent us your cancellation notice we give you notice requesting you to deliver up the Goods to us; and
4.5.2 You unreasonably refuse or fail to comply with our request, then you must continue to keep the Goods and take good care of them until such time as you give the Goods back to us.
4.6 We prefer to collect the Goods back from you when you cancel the Contract.
If, however, you decide to deliver the Goods back to us yourself then you must:
4.6.1 Deliver the Goods to our address
4.6.2 Goods returned to us under the cancellation provisions of Distance Selling Regulations must be in an unused state,and where this condition is not met, we will ask you to arrange for the collection of the goods from our premises within 10 days.Failure to do so may result in a storage or re-delivery charge. 
4.7 If you give the Goods back to us and they are damaged (and the damage is not the result of our actions or negligence) then you may be liable to us for a reasonable sum to pay for that damage which will be limited to the price of the goods and will be notified to you and sent in the form of an invoice payable within 21 days.If you dispute the sum you must notify in writing as soon as possible. 

SPECIAL SIZE, CUSTOM MADE PRODUCTS.

Once an order has been received and payment taken for special sizes(Personalised size especially made for the customer) we do not refund for cancellations.These are goods that are not stock items and are made to your specific requirements, e.g. special sizes or items that are made to non standard specifications. It is important that you are happy with the items that you are purchasing as they are non returnable and non refundable (unless they are faulty).

5. PRICE AND DESCRIPTIONS

5.2 The Contract Price for the supply of the Goods shall be as set out in the Confirmation.
5.3 If we make administrative an error in the Confirmation or any invoice or any receipt we will correct that error within 60 days of being notified of any error.                                                                         

5.4 All images on this website are for illustration purposes only. Colours and/or materials of actual products may vary slightly from those shown.
5.5 All sizes mentioned are not exact. Mattress and divans can have a tollernece of plus or minus 2cm on lengths and widths. Bedsteads will vary from design and will be possibly longer and wider than the mattress.                                                                                                                           

5.6 All frames & bedstead on sale exclude mattresses, all divan beds exclude the headboards.


6. PAYMENT

6.1 You must pay the Contract Price to us at the Address no later than the Payment Date.
6.2 You shall pay the Contract Price without any deduction whether by way of set-off, counter claim, discount, abatement or otherwise unless you have a valid court order requiring an amount equal to such deduction to be paid to us by you.
6.3 Time for payment shall be at the time of the order being placed.
6.4 No payment shall be deemed to have been received until Bedcentre.co.uk has received cleared funds. If you intend to pay for the Goods using credit or debit card, then we shall clear your transaction at the time of you placing your order, before we dispatch the Goods to you. 
6.5 If you fail to pay the Contract Price on the Payment Date then, without prejudice to any other right or remedy available to us, we shall be entitled to charge you interest on such sum from the due date of payment at the annual rate of X% per annum X accruing on a daily basis until payment is made, whether before or after any judgement. Bedcentre.co.uk may claim interest under the Late Payment of Commercial Debts (Interest) Act 1998 until payment in full is made. 

7. DELIVERY

All delivery charges displayed on our web site are guide lines. Final delivery charges will be confirmed before dispatch and process of order
7.1 Unless otherwise agreed in writing by you and Bedcentre.co.uk, the delivery of the Goods will take place:
7.1.1 at the address you have specified in the Order (if the goods are to be delivered to another address other than the registered cardholders address, proof of address will be required); and if the goods are to be delivered to another address other than the registered cardholders address, proof of address will be required
7.1.2 within 30 days after the day on which Bedcentre.co.uk receive the goods from our suppliers.
7.2 Provided that we deliver the Goods at the address you have specified in the Order (or any other address agreed by us in writing) then the Goods will be deemed to have been delivered and Bedcentre.co.uk will not be liable to you for non-delivery of the Goods. We do not have to satisfy ourselves that the person who accepts delivery at the given address is you (or authorised by you to accept delivery of the Goods).
7.3 If the Goods you have ordered are not available or discontinued we are unable to deliver them to you within the 60 days (or any other time limit agreed by the parties) we shall:
7.3.1 Inform you of this;
7.3.2 Cancel the Contract
7.3.3 Reimburse any sum you have paid (or which has been paid on your behalf) under the Contract to the person by whom payment was made no later than 60 days after the due date for delivery of the Goods under the Contract.
7.4 Subject clause 7.1, any dates and times quoted for delivery of the Goods are approximate only. The Goods may be delivered to you in advance of any quoted date upon giving you reasonable written notice.
7.5 Bedcentre.co.uk will not be liable to you for any direct, indirect or consequential loss, costs, damages, charges or expenses caused directly or indirectly by any delay in the delivery of the Goods.We recommend you do not dispose of your old bed /mattress until delivery has taken place.
7.6 Any liability of Bedcentre.co.uk for non-delivery of the Goods shall be limited to a refund. 
7.8 We reserve the right to suspend future deliveries of Goods and cancel any Contracts with you and your right to possession of the Goods shall terminate immediately if you:
7.8.1 Have a bankruptcy order made against you or make an arrangement or composition with your creditors;
7.8.2 Convene a meeting of creditors or enters into liquidation (whether voluntary or compulsory), except a solvent voluntary liquidation for the purposes only of reconstruction or amalgamation.
7.8.3 Have a receiver and / or administrator or administrative receiver appointed of its undertaking or any part thereof.
7.8.4 Pass a resolution or you are served with a petition for the winding up of for the granting of an administration order in respect of you.
7.8.5 Have proceedings issued against you in relation to your insolvency or potential insolvency 
7.8.6 Suffer or allow any execution to be levied on your property or obtained against you. 
7.8.7 Fail to observe / perform any of your obligations under the Contract or any other contract between Bedcentre.co.uk and yourself.
7.8.8 Are unable to pay any debts within the meaning of section 123 of the Insolvency Act 1986.
7.8.9 Cease to trade; or
7.8.10 Encumber or in any way charge any of the Goods.
7.8.11 Goods delivered by Bedcentre.co.uk or by a third party contracted to undertake delivery on our behalf to you are delivered only to inside the customer's doorstep. If you reside in an apartment or a block of flats, the delivery driver will deliver to the lobby of the building only. If the customer requests that the bed is taken upstairs and any damage to fixtures, fittings (such as lampshades, tables etc.) or the structure of the house i.e. plasterwork or brickwork occurs, the customer undertakes not to hold Bedcentre.co.uk, it's employees or sub-contractors responsible for any such damage should it occur. Such an action is undertaken solely on the individual customer's own responsibility. We shall not be liable for items that do not fit upstairs, this is the sole responsibility of the customer. Charges may apply for unwanted items returned because they do not fit upstairs or into the room intended. On some larger items the driver may require some assistance to off load such items, please ensure that someone is available to assist the driver.

.Unfortunately the courier is unable to telephone before delivery

7.8.12 We deliver by large vehicles. It is the customers responsibility to advise us that access is difficult.If we need to re -deliver with a smaller vehicle additional re-delivery charges will apply. 

7.8.13 If we accidentally damage goods in the course of the delivery then our liability for that damage is limited to the repair or replacement of the goods.

7.8.14 Multiple orders may be despatched when all items are available for shipping. These may arrive via seperate courier services.

Next Day Items

Orders that are for NEXT DAY delivery must be received and processed by us before 11am, they will then be dispatched for NEXT WORKING DAY delivery. Orders received after 12pm on Fridays will be processed and dispatched on Monday for delivery on Tuesday. Weekend orders are processed on Monday morning so are eligible for dispatch Monday to arrive with you Tuesday. Orders for next working day must solely consist of NEXT DAY items.


8. RISK AND TITLE

8.1 The Goods shall be at your risk from the time of delivery at the Delivery Place and if you wrongfully fail to take delivery of the Goods a card will be left offering another delivery date at cost to yourself.
8.2 Despite delivery and the passing of risk, ownership in the Goods shall not pass to you until we have received in full (in cash or cleared funds) all sums due to us in respect of:
8.2.1 The Goods; and
8.2.2 All other sums which are or which become due to us from you on any account.
8.3 Until ownership of the Goods is passed to you, you must:
8.3.1 Hold the Goods until the goods are paid for, they remain the property of Bedcentre.co.uk,you are under an obligation to take reasonable care of the goods on our behalf.
8.3.2 Store of hold the Goods (at no cost to us) separately from all of your other Goods or those of any third party in such a way that the Goods remain readily identifiable as Bedcentre.co.uk's property.
8.3.3 Not destroy, deface or obscure any identifying mark or packaging on or relating to the Goods and
8.3.4 Maintain the Goods in a satisfactory condition and take reasonable care of them.
8.3.5 Keep the Goods insured on our behalf for their full price against all risks to our reasonable satisfaction and upon request from us you shall produce the policy of insurance to us and
8.3.6 Hold the proceeds of the insurance referred to in condition 8.3.5 on trust for Bedcentre.co.uk and not mix them with any other money, nor pay the proceeds into an overdrawn bank account.
8.4 You may not use or resell the Goods before ownership has passed.
8.5 We shall be entitled to recover payment from you for the Goods notwithstanding that ownership of any of the Goods has not passed from us.
8.6 You grant us and our agents and employees an irrevocable licence at any time to enter any premises where the Goods are or may be stored in order to inspect them, or, where your right to possession has terminated, to recover them, and to use reasonable force in doing so.

9. WARRANTIES

9.1 We will endeavour to transfer to you the benefit of any manufacturer's warranty or guarantee given to us.Your Statutory rights are not affected.
9.2 Subject to the conditions set out below, we warrant that the Goods will correspond with their specification at the time of delivery and will be free from defects in quality, material workmanship and condition for a period of 12 months from delivery.This term does not affect your statutory rights under the Sale of Goods Act and subsequent legislation.
9.3 We shall not be liable for a breech of any of the warranty in clause 9.2 unless:
9.3.1 You give us written notice of the defect within a reasonable time you discover or ought to have discovered the defect; and
9.3.2 We are given reasonable opportunity after receiving your notice of defect to examine the Goods in question and you (if asked by us to do so) shall return the Goods to the Address at our Cost for the examination to take place there.
9.4 We shall not be liable for a breech of the warranty in clause 9.2 if:
9.4.1 Once you have have notified us of a fault you must not continue to use the article in such a way as to cause more damage to it. 
9.4.2 The defect arises as a result of reasonable fair wear and tear, wilful damage, negligence, misuse, abnormal working conditions or your failure to follow our oral or written instructions as to the storage or use of the Goods.
9.4.3 You alter or repair such Goods without our prior written consent; or
9.4.4 You have not paid the Contract Price for the Goods by the Payment Date.
9.5 Subject to clause 9.3, if any of the Goods do not conform with any of the warranty in clause 9.2, then within 30 days of us examining the defective Goods, we shall (at our option):
9.5.1 Repair or replace such Goods (or the defective part) free of charge; or
9.5.2 Refund the price of such Goods (or a proportionate part of the price) provided that you deliver up the Goods for collection (or, if we so request and at our expense you return the Goods of the part of such Goods which is defective to us at the Address).
9.6 If we comply with clause 9.5 we shall have no further liability for a breech of any of the warranty in condition 9.2 in respect of such Goods.

10. LIMITATION ON LIABILITY

10.1 Subject as expressly provided in these Conditions, and except where the Goods are sold to a person dealing as a “consumer” within the meaning of the Unfair Contract Terms Act 1977, all warranties, conditions and other terms implied by statute or common law are excluded to the fullest extent permitted by law.
10.2 Where the Goods are sold under a “consumer transaction” as defined by the Consumer Transactions (Restrictions on Statements) Order 1976, the statutory rights of the Buyer are not affected by these Conditions.
10.3 Nothing in these Conditions excludes or limits our liability for death or personal injury caused by our negligence or for fraudulent misrepresentation.
10.4 Subject to clauses 10.1, 10.2 and 10.3:
10.4.1 Our total liability in contract, tort (including negligence or breech of statutory duty), misrepresentation, restitution or otherwise, arising in connection with the performance or contemplated performance of this Contract shall be limited to Contract Price; and
10.4.2 We shall not be liable to you for any indirect or consequential loss or damage (whatever the loss of profit, loss of business, depletion of goodwill or otherwise), costs, expenses or other claims for consequential compensation whatsoever (howsoever caused) which arise out of or in connection with the Contract. 

11. FORCE MAJEURE

11.1 Bedcentre.co.uk shall not be liable to you or be deemed to be in breech of the Contract by reason of any delay in performing, or any failure to perform any of Bedcentre.co.uk's obligations relating to the Contract, if the delay or failure was due to any cause beyond Bedcentre.co.uk's reasonable control including, without limitation:
11.1.1 Acts of God, fire, explosion, epidemic or flood;
11.1.2 War or national emergency;
11.1.3 Riot, civil commotion, lock-outs, strikes or other labour disputes (whether or not relating to either party's workforce);
11.1.4 Restraint or delays affecting carriers or inability or delay in obtaining supplies of adequate suitable materials;
11.1.5 Import or export regulations or embargoes (including the failure of the Company's suppliers to obtain any necessary export permits, licences or other authorisations);
11.1.6 Acts, restrictions, regulations, bye-laws, prohibitions or measures of any kind on the part of any governmental, parliamentary or local authority.


12. COMPLAINTS AND DISPUTES

12.1 If you should have a complaint about the Goods or our service, you should contact us by:
12.1.1 Post sent to the Address
12.1.2 Electronic mail to customerservices@bedcentre.co.uk
12.1.3 Telephone on 01793619161
12.2 We will endeavour to respond in writing to your complaint within 14 working days of receiving it. Our response will tell you:
12.2.1 The course of action we propose in response to your complaint;
12.2.2 The estimated time of dealing with your complaint; and 
12.2.3 The contact details of a person at Bedcentre.co.uk who will be handling your complaint.
12.3 Within 14 days of our response under clause 12.2, we shall inform you of our substantive response to the complaint and our proposal for resolution. If you are not content with our proposal, you may elect to have your complaint reviewed by a senior executive of Bedcentre.co.uk, who will review your complaint and respond substantively within a further 21 days.

13. ASSIGNMENT

13.1 You shall not be entitled to assign the Contract or any part of it without our prior written consent.
13.2 In the event you wish to transfer your statutory or warranty rights in goods purchased from, you should seek prior written consent from us.

14. GENERAL

14.1 Bedcentre.co.uk owns the copyright in and operates this website. Any photographs displayed on our website have been reproduced by Bedcentre.co.uk with the permission of the copyright owner. You may not copy, reproduce, republish, upload, post, transmit or distribute any material from this website in any way without Bedcentre.co.uk's express written permission. All trade marks, service marks and trade names are the property of Bedcentre.co.uk (or are used with the permission of the trademark owner). Infringement of any copyright or trademarks on this website may lead to legal action against the infringer.
14.2 Each right or remedy of Bedcentre.co.uk under the Contract is without prejudice to any other right or remedy of Bedcentre.co.uk whether under the Contract or not.
14.3 If a term is deemed unfair by any authority, it will not make the whole contract void or unenforceable.
14.4 Failure or delay by Bedcentre.co.uk in enforcing or partially enforcing any provision of the Contract will not be construed as a waiver of any of its rights under the Contract.
14.5 Any waiver by Bedcentre.co.uk of any breech of, or any default under, any provision of the Contract by the Buyer will not be deemed a waiver of any subsequent breech or default and will in no way affect the other terms of the Contract.
14.6 The parties to this Contract do not intend that any term of this Contract will be enforceable by virtue of the Contract (Rights of Third Parties) Act 1999 by any person that is not a party to it.
14.7 Any contract is governed by English law and enforceable in English Court.

15. NOTICES

15.1 For the purpose of this clause:
15.1.1 Bedcentre.co.uk's address details are as follows:

2/4 The Orbit Centre, 
Ashworth Road, 
Swindon. SN5 7YG
Tel: 01793 619161
Electronic Mail: customerservices@bedcentre.co.uk
(or any other address as we shall notify to you in writing); and

15.1.2 Your address shall be as set out in the Order (or any other address as you shall notify to Bedcentre.co.uk in writing).
15.2 Any notices required to be given under this Contract shall be in writing and delivered to the other party by hand, pre-paid first class post, by facsimile or by electronic mail.
15.3 Notice shall be deemed to have been received:
15.3.1 If it is delivered to the last known address of the other party, then on the day of delivery;
15.3.2 If it is sent by post to the last known address of the other party, then on the day on which it was posted;
15.3.3 If it is sent by facsimile to the last known facsimile number of the other party, then on the day it is sent; o
15.3.4 If it is sent by electronic mail to the last known electronic mail address of the other party, then on the day it is sent.

16. PRIVACY AND SECURITY POLICY

16.1 You may visit this website and access the public information while remaining anonymous and not revealing any personal information.
16.2 We may record details of the domains from which users visit this site and analyse the data to assess trends, statistics and customer's needs. Information and data may be automatically collected through cookies. Users should familiarise themselves with the operation of cookies. Most browsers are initially set up to accept cookies. If you prefer you can set yours to refuse cookies.
16.3 If you wish to make an online purchase from us, then you will be required to provide certain personal information as a prerequisite of being able to place an Order. We will only ask you for as much information as we need to process your order and perform the Contract. That information will be:
16.3.1 Retained by Bedcentre.co.uk for as long as it is needed to perform the Contract; and
16.3.2 Kept secure in accordance with the requirements of the Data Protection Act 1998 (as amended).
16.4 We shall not transfer any of your information outside of the European Economic Union.
16.5 You may contact us at any time for access to your information in order to ensure that the information is correct and up to date.
16.6 At the time of placing your Order you may give your consent to us:
16.6.1 To contact you by electronic mail in relation to the supply of the Goods.
16.6.2 To provide you with details of products which we consider to be of interest to you. If you do not give your consent, then we will not send you any such information. If at ant time you wish to withdraw your consent, you should notify us immediately in writing.
16.7 In accordance with our security policy, we shall use our reasonable endeavours to ensure that:
16.7.1 Our ordering system is on a secure server and is encrypted to prevent any security breech;
16.7.2 Any information you send to us (personal information or credit card details) is kept secure and cannot be intercepted by a third party; and
16.7.3 Any equipment at our Address is kept secure to avoid any tampering or unauthorized use of your information.

GLOSSARY

"Address": the address for Bedcentre.co.uk set out in clause 15
"Bedcentre.co.uk", "we", "us": Bedcentre.co.uk 
"Buyer", "you": the person(s), firm or company who purchases the Goods from Bedcentre.co.uk
"Cancellation Period": period starts on the day on which we issue a Confirmation to you (or, if earlier, we deliver the Goods to you) and ends 7 working days from the day after the Goods are delivered to you.
"Conditions": Written acceptance of your Order (by electronic mail or otherwise) that we will issue to you as soon as practicable after receiving your order.
"Contract": Any contract between yourself and Bedcentre.co.uk for the sale and purchase of the Goods incorporating these Conditions, whether effected by electronic mail through this website, or otherwise.
"Contract Price": The price for the sale and delivery of the Goods as specified in the Confirmation and which is the sum of:
a. The price of the Goods
b. The Delivery Costs (if any)
c. Any value added tax payable on the above 
"Delivery Costs": All goods (see Delivery pages on this web site)
Goods are to be delivered outside the United Kingdom, then the Delivery Costs will be all costs or charges in relation to the delivery of the Goods (including loading, unloading, insurance and carriage.)
"Delivery Place": Address for delivery as specified by you in the Order.
"Goods": Any bed(s) including any part(s) or accessories supplied to you by Bedcentre.co.uk.
"Order" Your offer to purchase Goods that you place with us (either by electronic mail or by telephone).
"Payment Date": The date due according to the invoice delivered to you (and where no time is specified 14 days from the date of invoice).
"Related Credit Agreement": An agreement under which fixed sun credit is granted by Bedcentre.co.uk (or by another person under an arrangement between that person and Bedcentre.co.uk) to fully or partly pay the Contract Price.


CONTACT DETAILS

If you need to contact us here at bedcentre.co.uk for any reason, please choose one of the options below.

Telephone - 01793 619161
E-mail - customerservices@bedcentre.co.uk. 

Our sales team are here to answer any questions you may have.
Alternatively you can write to us at our head office address below:

Swindon Bed Centre
2/4 The Orbit Centre
Ashworth Road
Swindon
Wiltshire
SN5 7YG


DELIVERY

We offer a FREE* standard national weekday delivery service across most of mainland UK, all subject to postcode** area. Deliveries will be via a courier service between 7am - 7pm Monday to Friday unless we inform you otherwise.

 

 

**All Isle of Wight postcodes, plus the following postcode areas will incur an additional delivery charge of £49.00

 

AB DD IV KW PA PH

 

For deliveries to Northern Ireland, Ireland, Isle of Man and the Channel Islands, please contact us for shipping costs before ordering. We are sorry, but cannot offer delivery to the Scilly Isles, Scottish Offshore or all other areas outside the UK.
Once an order has been placed with us we will e-mail you to confirm your order.
When your order is in stock and ready to be dispatched you will be contacted by Telephone, E-mail or Letter informing you of a delivery date. Delivery times stated online are working days only.

You, the customer, are responsible for unpacking and assembly of the goods. If you reside in an apartment or a block of flats, the delivery driver will deliver to the lobby of the building only.

Unfortunately the courier is unable to telephone you before delivery.

Beds and mattresses will not be unpacked or assembled.

 

In addition to the above, we can offer the following delivery options for an additional charge:

 

  • Premium Delivery       - £39 (To room of your choice)     
  • Saturday Delivery        - £69      
  • Delivery & Installation - £79 (Adjustable Beds Only)       

 

All the above are subject to postcode area, where additional charges may apply if applicable.

 

RETURNS POLICY
Please thoroughly inspect all goods before signing to accept in good condition.
If in the unlikely event your new bed is faulty or damaged please contact us within 24 hours of receiving delivery.Photographic evidence is required before action can be taken
If we accidentally damage goods in the course of the delivery then our liability for that damage is limited to the repair or replacement of the goods.
We will undertake to either repair or replace the goods as soon as we possibly can.
Any damaged goods to be returned, must be adequately wrapped and any delivery and return costs will be met by us. We will offer you a replacement or refund, (Refunds can take up to 14 days to process after the goods have been returned).

UNWANTED items

Items that are not faulty or damaged but are unwanted (due to hygiene reasons mattresses can only be returned sealed, unopened and not used, bedsteads unassembled) please notify us within14 days of taking delivery. The return of these goods (in the original packaging) are the responsibility of the consumer.

Please be aware that due to the nature of all vacuum packed products, if opened, they are non-refundable except in the instance of a manufacturing fault.
All sizes mentioned are not exact. Mattress and divans can have a tolerance of plus or minus 3cm on lengths and widths. Bedsteads will vary from design and will be longer and wider than the mattress

 

The following Admin/Re-stocking charges will apply and be met by the customer for unwanted goods;

Single size products       £50
Double size products      £65
Kingsize products           £75
Superking size products  £95

 

All refunds for return of unwanted goods are subject to inspection and to be in a re-saleable condition in original packaging.

All refunds for returns are subject to inspection of goods, to be in a re-saleable condition. All refunds for return of unwanted goods are subject to inspection of goods, to be in a re-saleable condition in original packaging (mattresses can only be returned sealed, unopened, bedsteads unassembled).

THESE TERMS AND CONDITIONS DO NOT AFFECT YOUR STATUTORY RIGHTS.

I accept that the above Conditions will govern any purchase I make from Bedcentre.co.uk (unless the conditions are modified by Bedcentre.co.uk in writing).

Our registered address is:

2/4 The Orbit Centre, 
Ashworth Road, 
Swindon. SN5 7YG
Company Registration No. 4716402
Telephone: 01793 619161
e-mail: customerservices@bedcentre.co.uk