Delivery & Returns

We offer a FREE* standard national delivery service across most of mainland UK, all subject to postcode** area. 

* Items under £130 will incur a delivery charge of £15 subject to postcode** area.

**All Isle of Wight postcodes, plus the following postcode areas will incur an additional delivery charge of £49.00

For deliveries to Northern Ireland, Ireland, Isle of Man and the Channel Islands, please contact us for shipping costs before ordering.      We are sorry, but cannot offer delivery to the Scilly Isles, Scottish Offshore or all other areas outside the UK.
Once an order has been placed with us, we will e-mail you to confirm your order.
When your order is in stock and ready to be dispatched you will be contacted by Telephone, E-mail or Letter informing you of a delivery date. Delivery times stated online are working days only.

All items are delivered to the the customers front door only (our contractors can only delivery to ground floor level unless pre-arranged with the customer when the item is purchased) therefore the customer needs to make suitable arrangements to move the items to their required location.
You, the customer, are responsible for unpacking and assembly of the goods. If you reside in an apartment or a block of flats, the delivery driver will deliver to the lobby of the building only.

Next Day Items

Orders that are for NEXT DAY delivery must be received and processed by us before 11am, they will then be dispatched for NEXT WORKING DAY delivery. Orders received after 12pm on Fridays will be processed and dispatched on Monday for delivery on Tuesday. Weekend orders are processed latest Monday morning so are eligible for dispatch Monday to arrive with you Tuesday. NEXT DAY orders must solely consist of NEXT DAY items.

Please also keep in mind that Next Day Delivery is not available for the following postcodes: Area Postcode Scotland AB31-38, AB41-56, FK19-21, HS, IV1, IV3-56, PH3

In addition to the above, we can offer the following delivery options for an additional charge:

• Premium Delivery (To the room of your choice)      £39
• Saturday Delivery (To the room of your choice)      £69
• Delivery & Installation (Adjustable Beds Only)        £79

All the above are subject to postcode area, where additional charges may apply if applicable.

RETURNS POLICY

Please thoroughly inspect all goods before signing to accept in good condition.
If in the unlikely event your new bed is faulty or damaged please contact us within 24 hours of receiving delivery. Photographic evidence is required before action can be taken.
If we accidentally damage goods in the course of the delivery then our liability for that damage is limited to the repair or replacement of the goods.
We will undertake to either repair or replace the goods as soon as we possibly can.
Any damaged goods to be returned, must be adequately wrapped and any delivery and return costs will be met by us. We will offer you a replacement or refund, (Refunds can take up to 30 days to process).

Items that are not faulty or damaged but are unwanted (mattresses to be unopened and not used, bedsteads unassembled) please notify us within 7 days of taking delivery. The return of these goods (in the original packaging) are the responsibility of the consumer.

Please be aware that due to the nature of all vacuum packed products, if opened, they are non-refundable except in the instance of a manufacturing fault.

The following Admin/Re-stocking charges will apply and be met by the customer for unwanted goods;

Single size products       £50
Double size products      £65
Kingsize products          £75
Superking size products £95

All refunds for returns are subject to inspection of goods, to be in a re-saleable condition.